HDFC Bank — Refund of Processing fee for unprocessed /cancelled loan application (File no:[protected] is being delayed since 4 months

VIkrant N S

from Pune, Maharashtra

Oct 6, 2020

Address: Pune

We were in discussion with HDFC bank for commercial property loan in Mar 2020. But due to covid situation we cancelled the plan for purchasing the property and in consequence the loan application as well. The loan application was partially filled and not submitted when we cancelled it. Still, before the submission of the application the HDFC agent took the processing fee with GST and this was debited from our account even without the completion of the entire application submission. Since May 2020, we are requesting the refund of this amount 44250 rupees constantly with HDFC (Navi Peth, Pune) employees at various levels via phone and emails in vain. After raising grievance complaints on the HDFC portal, one of the employee took more than a month and concluded to pay only 12500 rupees and deduct 5310 rupees as administrative expenses.
Kindly look into this issue asap.
Please refund our entire amount of rupees 44250 which was wrongly deducted without the process completion.

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HDFC Bank customer support has been notified about the posted complaint.

Oct 11, 2020

Updated by VIkrant N S We have received the amount against the loan application file numbers[protected],[protected] but with the deduction of administrative expenses and GST amount.
This deducted administrative expenses and GST amount should also be given to us because :
1. The HDFC policy mentions that the processing fee amount (administrative expenses and GST ) will be cut only if the HDFC decides to accept/reject the application or due to incorrect documents. But in our case, we cancelled the half filled loan application even before the documents were submitted. So, the application was never submitted in the first place and the documents never verified in this case. So, the policy conditions are not applicable in our situation.
2. We are yet to receive any GST bill receipts from the HDFC agents. If, in case, the GST was already submitted, we would be able to consult with the concerned government authorities and get the deducted amount back.
3. The concerned agent should have specifically informed initially about the money deductions if we cancel the application prior to submission. The agent did not inform us about any such consequences.

Nov 03, 2020

Updated by VIkrant N S No update from HDFC yet. Very unprofessional behavior. Pl return the processing fee taken for the un- submitted loan application ASAP.

Nov 09, 2020

Updated by VIkrant N S HDFC processing fee is the biggest fraud the company is running. Pl return my money.
Pl note- I will post this everyday till it appears on the first page of google search.

Nov 12, 2020

Updated by VIkrant N S HDFC processing fee is the biggest fraud the company is running. Pl return my money.