[Resolved] HDFC Bank — reg: charges towards lounge access which is free

trivenigifts

from Kolkata, West Bengal

Sep 22, 2017

Address: Kolkata, West Bengal, 700007

This is to inform you that i am having a hdfc bank credit card which i am using from very long period. My card no. Is [protected] which is in my name narayan agarwal. The bank charges me rs. 4157.73 which should be no charges as this service is free of cost or if charges they should inform at the time o[censored]sage why any hidden. If any charges they should inform me or show me when i have used it if 3 or 4 month back when its free how can they charge me now in gst is any justification regarding this. And if charges also the authority where i am using it they should inform if they say its free how could they charge me after so long period. Please go through this and justify the matter at the earliest if i am wrong then ready to pay or else for harassing me as a customer they should entitled to pay me a claim for the same.

Was this information helpful?

No (0)

Yes (0)

Oct 27, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2017

HDFC Bank Customer Care's response Dear Mr.Agarwal,
we take this opportunity to clarify that if you are using any Domestic Lounge visits using priority pass then same will be charged at US $27 + GST as applicable effective from 25th May 2017. We wish to inform you that lounge access updates are intimated to the customer's vide Estatements / Bank's website. The website was also updated in the month of March 2017. Charges will be billed to your credit card statement within 90 days of Lounge visit. Any lounge visits out of priority pass network will be chargeable as per the discretion of the respective lounges.
For further clarification on the featuers of the credit card please visist the below link.
https://www.hdfcbank.com/personal/credit_card/regalia-card?id=gts8miq2&path=regalia-card.

-Bejoy
HDFC Bank Customer Assistance