HDFC Bank — Regarding befittingly charged annual fees for credit card

I had hdfc moneyback creditcard since long as there was no annual fees for life time.

After that HDFC representative had suggested to upgrade creditcard to hdfc regalia creditcard and at that time he/she had committed that there will be no any annual charges for a life time.

Now, last momth I have been charged for annual fees around rs. 2500. As hdfc representative have already committed that up gradation and than annual fees will not be charged though hdfc has charging annual fees in last month statement. This is really unbefitting and such false promises wont be acceptable. I also talked with my phone banker Mr. Parth Shukla but he also has denied because he dont get any response from management. Also, i have visited nearest branch and talked to creditcard customer care but till date no any solution has been given.

I am a customer of hdfc since 2009 but till date no such incident has been faced. Kindly look into the matter and do the needful at the earliest.