[Resolved] HDFC Bank — regarding closing hdfc classicassure plus policy.

Katulop07

from Delhi, Delhi

Nov 23, 2017

Address: Mumbai City, Maharashtra, 400011

Website: www.hdfclife.com

Respected sir,
I bought hdfc classic assured plus policy. The policy terms and conditions are not matching as discussed with telephonic conversation and i am not sutisfied. They are doing fraud with me and not close the policy. As per policy terms customer can return policy within 15 days but they spending the time and not take any action and coordination with me.
I request humbly to return this policy and refund my policy amount.
Policy no[protected]
Policy name - hdfc classic assured plus.
Your faithfully
Shashi bhushan mishra

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Jan 3, 2018

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2017

HDFC Life Customer Care's response Hi, kindly ask the customer to write his concern/ issues to us at [protected]@hdfclife.com from the registered Id for us to have a look into it. Alternatively, customer may also visit to their nearby HDFC Life branch and submit their duly signed complaint letter. It will be looked into and accordingly, the reply shall be sent by us. Incase, the email is sent to us, do share the interaction Id to track the same.

Verified Support

Nov 27, 2017

HDFC Life Customer Care's response Hi, the email with the required forms as asked by the customer for freelook in cancellation has been emailed by us. Kindly inform the customer to visit any of his nearby HDFC Life branch for submitting the request for freelook in cancellation as he is eligible for the cancellation under freelook in period incase he is not satisfied with any of the mentioned terms and conditions in the document.