[Resolved]  HDFC Bank — Regarding harassment by HDFC Credit card and personal loan dept

Dear Sir / madam,
I Richa Tyagi holding HDFC credit card, and also have personal loan with bank. In month of Nov 2019 all of sudden i was hospitalised and i have come to know that i'm suffering from paralysis, and can't move and walk. I left my job for medical treatment and bedridden from that day. Due to this reason i have not able to maintain my accounts. Even that i was try to managed the situation by July but after that i'm not able to manage the emi bcoz i don't have sufficient amount for my medical treatment not even to survive. And that's why i'm mailed to the bank to block my credit card and settle that as well as my personal loan but after my 9 email to the bank the bank did not to bother to take the action on it nor help me on it. I'm HDFC customer from last 7 years and bank can check that in this whole period I was paying my emi without fail till July. Sir after few weeks they started harassing me & threatening me that they will send legal notice, after this they started telling me that they will send people to my house to collect money. I told even bank executives on every call that i'm on bed and dont have money right now. But still i'm willing to pay banks dues if bank help me in this. I can sell my house goods and can arrange some amount for final settlement of credit card and personal loan. But still no response and every month they are sending me credit card statement with huge charges. I personally request you to please check this matter on priority and take necessary action. Please help me sir.