Hi, my name is amir nehal. I was using a credit card of hdfc bank having card no ending with 5695. I dont know exactly, however roughly i can say i used that card for approx 1- 1.5 years without any issue. I was paying all my bills on time etc. After that due to some circumstances i used my card for approx rs approx 18000 and was not able to deposit the credit card bills for 2-3 months. Months passed but i was not in a situation that i could pay my credit card bills yet however when ever the customer service from hdfc called me about the payments, i inform them that am not in a very good financial situation to pay the bill in one shot so please convert this amount into emi so that i can pay it. But they rejected every time.in 2017 my financial situation become good and i paid the total amount of rs 33, 119 excluding gst and overdue fine and late fine amount. The total payment they said is rs 33, 199 (Principal amount + interest + penalities) excluding gst and overdue fine and late fine so i paid 35022 total in this month. Also they told me that if i just want to settle the matter then i can settle it in lesser amount by paying just around rs 18, 000. I said no i do not want to do any settlement but i want to pay the complete amount as i am very thankful to the hdfc bank that they waited so long for me to pay my bills. Before payment i spoke with customer care department that once i pay the bill will you issue me no due certificate? They said yes then i asked how many days it will take? They said once you pay the total amount then with 2-3 days we will issue your no due certificate.
And the status of my card account will be updated in the cibil database. But now i have been calling to customer care department from last 4-5 days about my no due certificate they are not responding at all they are saying collection department is responsible to issue so call the collection department then i called to collectionn department i asked to check my status of payment they said yes you paid the total amount after that i asked about my no due certificate they are saying, collection department is not responsible to give no due certificate so call to customer care department . Its been more than a week now and i have not got any reply or any call regarding my no due certificate from hdfc bank. Not even they have updated my cibil. I think this is a very bad customer service from hdfc bank toward their reliable customers. So i want that hdfc bank should take care of this issue and issue me a no due certificate and also update my cibil rating as soon as possible.
Thank you,
Name :amir nehal
Credit card number : [protected]
Current address : 6th cross 'b', house no-4, k. H. B main road, kaverinagar, near durga shree hotel, r. T. Nagar post, bangalore
State-karnataka
Pin code-560032
Contact no-[protected], [protected]
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