[Resolved]  HDFC Bank — regarding loan process fees refund

Address: Mumbai City, Maharashtra, 400075

My wife applied for home loan. Name - pradnya yogeshwar chindarkar. We bought flat in ulwe. Venus skyline tower name. Builder company name venus sublimes. Applied for home loan in chembur branch & the executive person name sabaji kanse they done my verification all require documents i submmited in bank through sabaji kanse and they told me no issues in builder papers and property, also they done the verification in builder office vashi infotech park venus sublimes office the verification done by janhvi madam. She sitting in vashi hdfc home loan branch. She also told us no problem in papers. Also they took rs.8700 processing fees. And told us no issues in property and ur loan will be sansaction in 8 days. They done my approved loan 15laks and gave me file number[protected]. After some more days they not giving apf number to builder (Venus sublimes) for all procedure they took 1.5 month. After few days i asked to executive person sabaji kanse why from ur end apf number not giving to builder. After they said the some issues in our legal team with builder. But they not exact shaying what is issue. But that reason we faced also janvi madam saying we are not giving you processing fees refund. So why they approved our loan and why they said no issues in property. If no issues in papers then why they not provided apf number to builder. We want our processing fees refund otherwise we r doing complaints in high level

Pradnya y. Chindarkar.
[protected]
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Sep 27, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Aug 18, 2018
Updated by Yogeshwar Chindarkar
My wife applied for home loan.Name - Pradnya Yogeshwar Chindarkar.we bought flat in ulwe.Venus skyline tower name.Builder company name Venus Sublimes. applied for home loan in chembur branch & the executive person name Sabaji kanse they done my verification all require documents i submmited in bank through sabaji kanse and they told me no issues in builder papers and property, also they done the verification in builder office vashi infotech park venus sublimes office the verification done by janhvi madam.she sitting in vashi hdfc home loan branch.she also told us no problem in papers .also they took Rs.8700 processing fees.and told us no issues in property and ur loan will be sansaction in 8 days.they done my approved loan 15laks and gave me file number[protected].after some more days they not giving APF number to builder (venus Sublimes)for all procedure they took 1.5 month.after few days i asked to Executive person sabaji kanse why from ur end APF number not giving to builder.after they said the some issues in our legal team with builder.but they not exact shaying what is issue.but that reason we faced also janvi madam saying we are not giving you processing fees refund.So why they approved our loan and why they said no issues in property.if no issues in papers then why they not provided APF number to builder.we want our processing fees refund otherwise we r doing in consumer complaint

Pradnya Y. Chindarkar.
[protected]
Verified Support
Aug 19, 2018
HDFC Bank Customer Care's response
Dear Customer,

HDFC Ltd sanctions/disburses Home Loans. Please email [protected]@hdfc.com & they'll resolve your query at the earliest.

-Bejoy
HDFC Bank Customer Assistance.
Verified Support
Aug 21, 2018
HDFC Bank Customer Care's response
Dear Customer,

Thank you for writing to us with your feedback. It remains our priority to redress your concerns. We would request you to post the details of your concern at http://bit.ly/1GG54RP to help us address the same effectively.

Regards,
Team HDFC Home Loans
 
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