HDFC Bank — regarding recovery of my money from bank

Address:

Sastri road thillainagar tiruchy, Tiruchirappalli, Tamil Nadu, 620008

I have paid money more than used my credit card. I have written letter to the particular section. But till date i have not yet receive the excess money i have paid. Kindly take action against the particular bank. I have smashed my credit card as soon as i receieved a closing letter from the bank as they people said. I have not receieved the statement monthly as on 12th of every month