[Resolved] HDFC Bank — regarding wrong information and promises

Viswanath Gupta

from Noida, Uttar Pradesh

Oct 30, 2017

Address: Gautam Buddh Nagar, Uttar Pradesh, 201307

Hi,
This viswanath prashad gupta, using a credit card no - xxxxxx3620. I have an offer for jumbo loan as mentioned in attached screenshot.

Message clearly shows that emi is rs. 9730 for 48 months. After processing it now customer care is saying it is processed for 60 months. Amount is 9729.17. I think, all you are miss guiding and leading to customer.

I humble request to all of you do not miss lead anyone and please resolve my problem. Who is responsible for this. Customers are not always wrong, when they don't get the things as per promises.

Thanks.

Regards-
Viswanath prashad gupta
Customer id[protected]
Mobile no-[protected]

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Dec 10, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Oct 30, 2017

Updated by Viswanath Gupta today i got a call from bank and they said it was fault from our side. i just asked whether i am responsible or bank team. if i know earlier it is processed for 60 months then i will not interested at that time.

if this is problem from bank backhand team then why should i have to suffer??

Verified Support

Oct 31, 2017

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed and you may look forward to receiving a response to your e-mail id in 7 working days. The reference number for this interaction is[protected]. We request you to bear with us in the interim.

-Anay
HDFC Bank Customer Assistance