[Resolved] HDFC Bank — request for pre closure charges - credit card - insta jumbo loan

sharmanavneet2007

from Noida, Uttar Pradesh

Oct 28, 2017

Address: 110091

In today's era where everyone is concerned about customer experience in service industry, hdfc bank is hardly bother about it.
They charged for every thing be it neft/ imps via net banking.
Recently i have taken insta jumbo loan on my credit card which taken wrongly or in hurry. I requested for closer it on customer care. They asked for 3 percentage penalty for pre closer. I requested for waiver but they denied and ask to write email on customerservices. [protected]@hdfcbank.com.
Even after 4-5 days, i have not received revert.
I also wrote to mr. Puri id but got blunt response via email only (Pre closer charges is part of product and every loan have this).
As of now, i haven't received any call from any department of bank.
Below is the reference no.
Query reference number [protected].
Hbl=[protected]' fw: pre closer fee waiver insta jumbo loan.

Regards
Navneet kumar sharma

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Nov 30, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2017

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed and you may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Bejoy
HDFC Bank Customer Assistance

Nov 02, 2017

Updated by sharmanavneet2007 As of now waiting for your response.