HDFC Bank — Request for surrendering my policy is not processed even after 45 days

I had raised a request with HDFC life in the month of April, 2020 that i want to surrender my policy as i am in need of money due to current pandemic situation and the customer care explained me that i can surrender the policy only after 25th July 2020 which is 5 year lock in period. By that time i had gathered all the information for raising the request and i had raised a request on 29th July and they were raising queries again and again that so and so document not received, i patiently provided all the documents required and on 15 th Aug it was mentioned that documents received and it is transferred to concern team, today it is 7th of sep and still the request is not processed neither the status is shared by HDFC Life, i want my policy to be surrender asap