[Resolved] HDFC Bank — request given to cancel hdfc credit card

Joseph Abraham Rodrigues

from Bengaluru, Karnataka

Oct 21, 2017

Address: Chennai, Tamil Nadu, 600014

I had given a request (On august 28th 2017) to either upgrade my credit card limit to 2l or if its not possible to upgrade, to cancel the card. I received an sms saying "the written request could not be processed, details being sent". But i never received any details. I sent another written request along with my payslip. But till today, neither my card is upgraded nor is the card cancelled.

Please cancel my credit card.

Moneyback credit card: ending with -2748
Name: joseph abraham rodrigues

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Nov 23, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete issue, along with card and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

Nov 23, 2017

Updated by Joseph Abraham Rodrigues I've forwarded the signed letter along with the destroyed (diagonally cut) credit card to the address which you have mentioned.
I've also received an SMS on Nov 14th 2017 with the below message
" Your credit card has been processed for permanent closure, any loans availed on card will get preclosed with preclosure fee if applicable. HDFC Bank"

Could you check on the status?