HDFC Bank — requesting for refund amount

Address:

Gopaln Global Axis, 560066

I have done transaction on oct 1st through hdfc credit card 12300/ to payzapp wallet.
Money got deducted from hdfc credit card. But payzapp wallet not reflected 12300/ amount.

Im facing this issue last four days.
Still amount not reflect back to hdfc credit card or payzapp wallet.

I contacted hdfc customer care. They told that wait for 2 days, it will reflect but no response till now.
No contact support for payzapp wallet.

Please provide valid solution.