[Resolved] HDFC Bank — return cheque not received complaint no kplc [protected]

sunil8186

from Agra, Uttar Pradesh

Nov 20, 2017

Address: Kolkata, West Bengal, 700010

Customer cheque deposited in hdfc bank phool bagan branch kolkata 700054 micr code no[protected] but till two months non of the cheque ha been received yet several phone call but bank dont bother about that com no kolc [protected]

Due to kyc suddenly account has been blocked and my all cash less transction has been returned and i have loss many business due to this bank should inform and take care of business account.

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Dec 25, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2017

HDFC Bank Customer Care's response Dear Customer,

At the outset, we regret the inconvenience caused to you. As per regulatory requirements, Banks are required to carry out periodic updation of KYC for all there customers. In line with the above, the Bank has been sending intimation at regular intervals requesting you to furnish the KYC details immediately. However, it was observed that your KYC details were not updated even after several reminders, hence the transactions in the account has been restricted. We request you to comply with the KYC guidelines by visiting your nearest branch along with valid ID and address proof to resume normal operations in your account. Please refer to the following URL for complete details of our Branches : Branch: http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-branch Further, with regard to cheque not credited in your account, please provide us with the following cheque details: Date of Deposit Complete Branch/ ATM address (as per our website) where the cheque has been deposited Was the cheque deposited at the Branch counter, Atm Machine or the drop box at the atm/ branch Value of the Cheque Cheque Number Location at which the cheque is payable Drawer Bank and branch Contact number You may visit the following URL to access information for the complete address and contact details of our Branches as well as our PhoneBanking numbers: Branch: http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-branch ATM : http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-atm Phone Banking: http://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking You can email us at [protected]@hdfcbank.com with the cheque details. Assuring you our best services at all times.

-Manoj
HDFC Bank Customer Assistance

Verified Support

Nov 22, 2017

HDFC Bank Customer Care's response Dear Customer,

Please e-mail us at [protected]@hdfcbank.com from your registered e-mail ID with the following cheque details for further assistance: Date of Deposit Complete Branch/ ATM address (as per our website) where the cheque has been deposited Was the cheque deposited at the Branch counter, Atm Machine or the drop box at the atm/ branch Value of the Cheque Cheque Number Location at which the cheque is payable Drawer Bank and branch Contact number You may visit the following URL to access information for the complete address and contact details of our Branches as well as our PhoneBanking numbers: Branch: http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-branch ATM : http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-atm Phone Banking: http://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking

-Bejoy
HDFC Bank Customer Assistance