HDFC Bank — Reward points redemption

Complaint reference NUmber :[protected]
Card no: [protected]

I have been using a Regalia credit card for more than a year. I had a relationship with HDFC for more than 8years.. As per the November month 23rd statement 28825 reward points . i have not given any redemption request in my netbanking.where as all my reward points are converted to cash including running month reward points 10000.My current reward points become 0.

As per HDFC bank policy, reward points can be redeemed till last month statement only . Not possible to redeem current month reward earnings. then how it is redeemed . who did it .didn't get msg from HDFC regarding this.

There is no response from customer care . One of the executives is informed that it is done by the back end team .Another one is informing that it is done by myself. There is no knowledge about HDFC products in customer care services. Please refund my credit reward points at the earliest. I have all audio conversations with customer care . i[censored] want i will share the same . Please give me some advice .

REGARDS,
RAJKUMAR.E
[protected]