HDFC Bank — Rs 23645 debited but amex payment pending

brijesh30k

from Noida, Uttar Pradesh

Apr 15, 2016

Address: 122001

Website: HDFC BANK

I tried making payment of my Amex card amounting to Rs 23645 on April 13th. Though the amount was debited from my HDFC account but the same was not credited to Amex.
I tried 20-30 times reaching HDFC bank; but as HDFC is known for its worst customer care in banking sector, it didn't disappoint this time either. I have a confirmation message from HDFC that the amount was debited. Please ensure that either the amount get credited back to my HDFC account or payment Amex is made.

BRIJESH KUMAR
[protected]
[protected]@ABPNEWS.IN

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Apr 16, 2016

Verified Support

Dear BRIJESH,

Request you to write to [protected]@hdfcbank.com along with your account, transaction and contact details with ref ID-TTU[protected] in the subject line. Will get back to you.

-Anay
HDFC Bank Customer Assistance