HDFC Bank — Rude call received from collection officer seema

diptisri

from Vasai-Virar, Maharashtra

Feb 27, 2016

Address: Thane, Maharashtra, 401202

My name is dipti,

I have received a call from HDFC collection executive for one payment which i have missed. collection executive named Seema spoken to me so rudely forcing me to ask money from others i explained that i have money will pay any how by 26th of feb 2016 because i have received my funds one day prior and this is my first month where i have missed to pay on the due date still she was yelling at me and also reported to Cibil.I as a customer feel insulted that missing one payment is like the crime happened. I hope HDFC credit card department take action against this collection executive seema.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Feb 29, 2016

Verified Support

Dear Customer,

Thank you for bringing this to our notice. Write to us at [protected]@hdfcbank.com with your card and contact details. Kindly mention ref ID TTU[protected] in subject line. Will check and get in touch with you.

-Bejoy
HDFC Bank Customer Assistance

diptisri

from Vasai-Virar, Maharashtra

Mar 2, 2016

Hi Bejoy,

Please let me know the reason why she has sent an update to Cibil, It was for the first time I missed the payment & I was in bucket 1, as per the policy when account is in bucket 1 why this has sent to cibil when Customer ready to pay within that particular Month, why she was threatening me to pay an overdue of 98000 rupees when partial payment of 4700 rupees approved by HDFC, please look into this & revert me.

Thank You.