[Resolved] HDFC Bank — salary account charges

AltafSh51769945

from Mumbai, Maharashtra

Address:

Vile parle, Mumbai City, Maharashtra

Fraud. Cheaters. Greedy bank pathetic bank. Cheaters looting customers. Poor cx service.ac - [protected] customer id 75265324 contact [protected] hdfc charged me approx 6000rs

Cx service advisor are very rude and not helping. They hung up call on my face. They want extra money from cx by cheating. They dont deactive salary ac without request from cx, but they changes it to saving and started charging without cx request. Fraud. Cheaters

They started charging every month. When i asked for deactivation they want me to run to head office in vile parle for cancellation. They say they will keep on charging every month.

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Oct 25, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2019

HDFC Bank Customer Care's response Dear Customer,

We have checked and confirm that your account status is updated as resigned in our system and you no longer hold a zero balance salary account. Thus the balance required to be maintained is Rs. 10000/-.

The special facilities offered on the Salary Account is pursuant to the arrangement between the employer/company and the Bank. These benefits are extended by virtue of your employment in the organization, on whose request the account is opened with the bank.

In the event of no salary credits in the Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the web site of the Bank.

Please visit for Terms and conditions: https://bit.ly/2JgzzR7

In case you wish to close your account held with HDFC Bank, please submit the account closure form (available on www.hdfcbank.com> Forms Center> Personal Banking) along-with Extended KYC annexure ( available on www.hdfcbank.com> Forms Center > Personal Banking > Extended KYC Annexure ) at any of our nearest Bank branches.

Please visit the following link for the address of our branches and ATMs

https://bit.ly/2Hqff0y

-Nadia
HDFC Bank Customer Assistance