HDFC Bank — savings bank account

Address:

600023

I am a hdfc account holder for over 10 years. I never expected to face the kind of bad service i have been facing ever since i moved abroad.
I tried converting my account to non-resident ordinary and always had the docket/ticket closed automatically after being told by someone at the bank that they could not contact me. I always clarified in the complaints to not try my registered number, instead contact me via my email id.
These people have made me pay fines because of their professional incompetence and i always stayed calm. That was a mistake, probably i was being too complacent about their horrible customer-service or a lack of it.
As i write this, i am still working on trying to get my account converted to an nro and i already expect that this ticket will also be # down, even though this is heir level number 2 of escalation process.
I am disappointed, hopeless and this bank needs to mend its ways or provide a valid explanation for their incorrigible behaviour.

V. Kannepalli