HDFC Bank Securities — dematerialisation of gold bonds and mutual funds

Address: Chennai, Tamil Nadu, 600095

Hi!

Following the advice from mr. Karthickraja, financial advisor, at hdfc bank branch k. K. Nagar, chennai, i invested some money in sovereign gold bonds,
A life insurance policy, and a few mutual funds more than an year back. Following his advice again, i opened a demat account with hdfc securities
And made more investments. I have been requesting him to get the initial
Investments to dematerialise. For the last few months, he has made me run from pillar to post. I have submitted request letters, copies of my pan card, and other supporting documents more than once. Each time he comes up with an excuse saying that the documents are lost, or misplaced, or he forgot to get my signature at one place, or there is a signature mismatch. Till now he has been holding on to the funds/bond/policies in physical form
Along with all my papers and has repeatedly failed to dematerialise the
Investments. Please help.