[Resolved] HDFC Bank Securities — harassing customer in name of re-kyc of nps account

sachin220300

from Pune, Maharashtra

Jan 14, 2019

Address: 411017

Hdfc bank and hdfc securities has hired useless staff, they do not know how to do kyc verification in their system. I have my nps account in freeze state just because of their kyc process is not known to their staff.
They just push customer's query to another branch/ department instead of resolving the same.
Hdfc securities says hdfc branch does the kyc verification of cra website, and branch people say hdfc securities does the same. Their relationship manager and customer is equally useless and not aware of their job having more focus towards selling credit card/policy.
Its not yet done even after taking more than month.

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Feb 18, 2019

Complaint marked as Resolved

HDFC Securities customer support has been notified about the posted complaint.

Verified Support

Jan 15, 2019

HDFC Securities Customer Care's response Dear Customer

Greetings from HDFC Securities Ltd !!!

In order to address your concerns, we request you to share your contact details or write to us at "[protected]@hdfcsec.com.

We will be happy to assist you.

Regards
Customer Care
HDFC Securities Ltd