| Address: Mumbai City, Maharashtra | | Website: ntrade.hdfcsec.com |
I redeemed a fund and was shown a nav of 32.837 while executing the redemption.
However, the rate i was given was 32.442.
When i called the hdfc securities team, i was told that i was given the end of day nav rate but when i checked the navs for the end of day when i executed my trade was 32.72 and no one is able to provide an answer as to where the 32.442 rate is coming from.
Even the hdfc site mentions the rate i quoted above -
http://www.hdfcfund.com/NAVCorner/NAVHistory.aspx?ReportId=E31EBD9F-E113-409A-80...⇄
My fund is the hdfc prudence fund - dividend option
Two things here:
1. No one including their designated compliance officer is answering my emails/calls - so there is no grievance redressal forum.
2. Hdfc shows an incorrect rate on their securities portal thereby fooling the customers into believing that they are trading a certain rate whereas the actual rate is never displayed - this is plain cheating.
Also, repeatedly calling their customer care is of no use as they do not provide the answers.
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