HDFC Bank Securities — Overcharge of brokerage and deduction without my knowledge/fraudulently

Address: Mumbai City, Maharashtra, 401105

Website: www.hdfcsec.com

Hi,
I am rahul and my demat a/c number - 2674777 in hdfc sec. I was having doubt about the 18k amount debited from my saving account on 12th of apr'16...I followed up with customer service officer, hdfc sec at[protected] whole day on 13th of april'16 and made many calls to know why this amount was debited...There was no response and always i assured to get a call back with reply of my query...I did not get any response...However i called again and the samething repeated that i will get a call back with response...There was no response...The same thing i did in the evening...Same thing happened...There was no response...I was very irritated and i made call again at around 6.30 pm and spoke with prince and samething happened and this time i got the call from archna (Customer service officer). I had a long conversation with her but the she was not able to explain about my query and finally i did not get the proper reply and the samething happened and lady replayed that she will call me after some time because she want to see my ledgers, i said, "ok". After 2hr...I again called and i spoke to jitendra and asked about archna...Jitendra said that she has left for the day and i i cannot help u right now since the time is for close...

Now...I cannot connect with them since 4 days long weekends and i am straggling for money since the balance is nil in my account and i have so many commitment towards my family and some of commitments are like making payment to third party.

I request you to please take some strict action against this.

Regards,
Rahul