HDFC Bank Securities — trading application and service provided

Address: Thane, Maharashtra, 421005

My name is kishore makhija with dp id 2453658, today i executed trade in derivative for bharti infratel order id [protected] as i wanted to close my trade i put an closing order id [protected] but after that i wanted to modify my order as position was in gud profit but was getting error as exch is down, i called the person who executes order he said he can't do anything as system is not working properly, i was not able to do anything was just reply as we are sorry sir, but now my trade is open and i am in loss, who will bear the loss, and they are charging more for their services and not providing the same also.