[Resolved] HDFC Bank — seems some fraud happening in payzapp

Rakesh

Nov 2, 2017

Address: New Delhi, Delhi

Website: Payzap

I did a transfer for RS 5000/- on 28th Oct 17 and same was failed and no refund to my account, later payzapp change transaction status to success but this was not credited to my beneficiary account nor refund back to my payzapp account.

I sent many mails to customer care email id support but no reply yet.

Update: After many calls to customer care they once pickup and told me that it will be refunded within 5 days, but 5 days already gone and no refund.

Can anybody let me know how to reach greivinace cell for further action.

Regards,
Rakesh

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Dec 7, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2017

HDFC Bank Customer Care's response Dear Customer,

We know your time is valuable. We request you to provide us with your registered contact details and transaction details at the below given link. http://bit.ly/2aJ9wGW. Mention this Ref No PZ[protected] in the comment box for us to track it.

Anay
HDFC Bank Customer Assistance