[Resolved]  HDFC Bank — services of hdfc bank

I am a hdfc consumer (A/c no [protected]) in the name of ajay pal singh gill. I dropped a cheque of rs. 65, 000/- in the drop box of hdfc, sector 70, mohali branch on 11 july 2019. That cheque was bounced due to signature mismatch. I waited till september, 2019 for the cheque to be delivered at my registered address. But till 10 sep 2019, it was not delivered. On 11 sept 2019, i went personally at my home branch (Phase 7, mohali) to inquire about the cheque and they asked me to inquire from the sector 70, mohali branch because the cheque was dropped in that branch. I went to sector 70, mohali branch.in that branch everyone was putting the responsibility on each other. No one knows in that branch that who is responsible for handling the queries related to returned cheques. I had to return without any result. I raised a complaint on 12 september 2019 to the nodal officer by sending an email at [protected]@hdfcbank.com. But i didn't got the reply. Then i raised the complaint through email to [protected]@hdfcbank.com, grievance. [protected]@hdfcbank.com, aditya. [protected]@hdfcbank.com, [protected]@hdfcbank.com on 23 september 2019. Then i received an email from mohd ashraf on 25 september 2019 saying that the memo and bounced cheque will be dispatched tomorrow. But i haven't received yet. I sent the reminder on 1st oct, 2019 but he didn't replied. Again i sent the reminder to mohd ashraf and branch manager mr. Subhash chauhan on 2nd oct 2019 but never got the reply. I tried to call mohd ashraf on 3rd oct, 2019 but he didn't picked up my call.