[Resolved]  HDFC Bank — settlement harassment

Address: 122017

Hi sir/ma'am,

I have the loan on my credit card starting [protected]. I am getting life threatening calls from hdfc card agents claiming they are from hdfc. They have issued me an settlement letter and saying that you have to pay the emi at any cost. I am going through the financial crisis and i am the respectable customer of hdfc bank since 2011. They are mentally harassing me and using abusive language and coming to my office and ruining my good will. That is not at all acceptable. These are the names of members ashok chaudhary, sandeep rana, naresh saini and some others from hdfc. These guys are literally spoiling the office decorum. They don't have manners at all. I am going through hypertension with their behavior. I am just asking for some time and i will pay the amount.

According to rbi guidelines they cant do these things. Please find below the same.

Rbi rules:
(Iii) fair practices in debt collection

(A) in the matter of recovery of dues, banks / nbfcs may ensure that they, as also their agents, adhere to the extant instructions on fair practice code for lenders (Circular dbod. Leg. No. Bc. 104 /09.07.007 / 2002–03 dated may 5, 2003) as also iba’s code for collection of dues and repossession of security.in case banks / nbfcs have their own code for collection of dues it should, at the minimum, incorporate all the terms of iba's code.

(B) in particular, in regard to appointment of third party agencies for debt collection, it is essential that such agents refrain from action that could damage the integrity and reputation of the bank / nbfc and that they observe strict customer confidentiality. All letters issued by recovery agents must contain the name and address of a responsible senior officer of the card issuing bank whom the customer can contact at his location.

(C) banks / nbfcs / their agents should not resort to intimidation or harassment of any kind, either verbal or physical, against any person in their debt collection efforts, including acts intended to humiliate publicly or intrude the privacy of the credit card holders’ family members, referees and friends, making threatening and anonymous calls or making false and misleading representations.

Please take appropriate action on this and call me on [protected].