[Resolved]  HDFC Bank — shares not converted to demat in a month

My grandfather has submitted his shares hard copy to get them demat so as to sell them urgently as was need. At bank it would take around a week or 10 days, someone at head office said it may take around 15 days. Its been around a month now and there is no response from them and when sometimes they pick the call the girl on the other side to whom the shares were submitted says she can't say anything as she doesn't know the after after she passes on the request.in past 7 days the share have fallen and it results in around a loss of rs 70000 to me. My contact number is [protected]. Do act on it fast being a reputed bank. Shares were submitted on 11th july, 2017.