[Resolved] HDFC Bank — siphoning of funds from account in the name of charges

[email protected]

from Mumbai, Maharashtra

Oct 25, 2017

Address: 400064

Hdfc keeps deducting some charges or the other for new features they add. My account got classified from a preferred customer to classic or something. I discovered i'm subscribed for some alters and every month they keep deduction 15 to 20 rupees. Similarly when there was a death in the family and urgently 50k was to be withdrawn to withdraw by cheque was charged 300.in some pretext or the other hdfc keeps charging and always has some legal workaround or justification for it. Even if they take 100 rupees on an average from each of their customers which could be around 10 lakh, that a crore or rupees just like that. No wonder they claim to be the most profitable and number 1 bank.

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Nov 28, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Oct 25, 2017

Updated by [email protected] I took a hdfc card in 2004 and have used it regulary and till date i would have accumulated close to a lakh points and used to encash it for rewards and airmiles. Hdfc kept upgrading my card and increasing the credit limit. Recently my superia card was upgraded to regalia because superia is discontinued. I had 14k reward points that got deducted by 75% to 3 odd thousand. I get a letter stating that my reward points has been reduced by 60% to match the higher category of card. My issue.
1. Why am i being upgraded to begin with.
2. Why are my reward points changing. As usual hdfc bank has some rule or logic for doing this which doesn't make sense.
3. Why are they stating 60% reduction in points when in reality they are stealing 75%. Reward points translate to cash in many ways.
Have complained but they have not responded or done anything about it.

Verified Support

Oct 26, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account/customer Id, charges details, date/amount of transaction and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

Verified Support

Oct 26, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your Card No., complete issue and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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Comments

bheemanshu 614

from Delhi, Delhi

Nov 7, 2017

I haven't used my Hdfc credit card reward points for the last 4-5 years..A small portion of them was anyway getting deducted due to expiry but I was shocked to see my replacement HdFc Regalia's statement...11, 000 points were adjusted without informing me..The New card is not delivered yet but the statement is for the new one..my card expires this month and ideally new card details should have been there in next month's statement. To make things worse the Customer care number doesn't connect to the support staff after waiting for 10 minutes on their IVR.. Highly dissatisfied..