[Resolved] HDFC Bank — staff attitude/rude behaviour

fslmansuri

from Hyderabad, Telangana

Oct 5, 2017

Address: Mumbai City, Maharashtra, 400 013

This afternoon i had gone to hdfc bank to collect my debit card which was already delivered to the branch and is still lying with the branch. I spoke to the branch manager as well and i found her very rude and was very harsh as well. When i told her that coming to the branch is just a waste of time and the reply which i got from her was 'thank you'.
Being such a reputed bank never expected such a behavior from a branch manager. When spoke to other staff from the same branch, i got to know that she has always been very rude to the customers and there is no point in discussing things with her because she doesn't care and will continue to work the way she likes it.
Request you to please take action against her as she is unaware of the word 'customer service'.
Below given are the branch details:
Name: hdfc bank.
Branch: kamla mill, lower parel.
Branch manager name: faraaz balsara.

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Nov 12, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2017

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused to you. Please DM us your complete name and mobile number and the date of visit at our branch so that we can take it up with the concerned team and assist you. You can also email us the above details at our email Id: [protected]@hdfcbank.com.

-Manoj
HDFC Bank Customer Assistance