HDFC Bank Standard Life — Amount not credited within specified sla

Address: 600004

Website: www.hdfcinsurance.com

I had taken hdfc young star supreme suvidha policy (Policy number:[protected] on the 19th feb 2010.
I was in need of funds so decided to surrender the policy on 25th of april 2016.
I was duly informed that whatever was the nav during close of business for that day would be credited to my hdfc savings ac, within 5-6 working days up to a max of 10 working days.
I am yet to get the amount as of today, the 7th of may, which is in effect the 11th day not taking into consideration that saturday is also a working day.

Based on the word given by hdfc standard life, i had given a post dated cheque for registering my house to the builder, but due to the callousness of hdfc standard life, my cheque was returned, causing serious setbacks to my reputation as well as planned schedules.

I was constantly following up with the customer support team at hdfc standard life, since there were absolutely no status updates from their side, and in spite of following up, there was a delay caused by hdfc standard and have failed on their commitment.