HDFC Bank — support needed. 5000 rs needs to be refunded

Address: Hyderabad, Andhra Pradesh, 500090

Website: payzapp.biz.hdfcbank.com

Hi team,

I've been trying reach you on phone since more than 3 days. It's always busy.

On 14th september, i've made a withdrawal transaction of 5000rs. But, it took so long to turn up the success screen along with a popup message stating "your transaction has been successful. If your funds are not credited to your bank account, the same will be refunded back to wallet within 4 working days". But, i see that 5000rs credited to neither of them (Bank account/payzap wallet).

This is not the kind of experience we expect from such a reputed bank. Could you please expedite the resolution and do the needful.