[Resolved] HDFC Bank — The emi has been deducted twice in a single month

Karthik Nagappan

from Delhi, Delhi

Mar 4, 2016

Address: 636003

Website: netbanking.hdfcbank.com/netbanking

Hi Team,

EMI has been deducted from my Savings account Twice for this month(04-Mar-2016) in my "personal loan" account[protected]. Can you check and refund the money for the additional due which is deducted in a single month.

Details:
[ 04 Mar 2016 EMI 18604487 Chq S[protected] Mar 2016 6, 399.00 2, 032.80 ]

[ 04 Mar 2016 EMI 18604487 Chq S[protected] Mar 2016 6, 399.00 8, 431.80 ]

Please provide your feedback on this ASAP.

Regards,
Karthik N

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Mar 4, 2016

Complaint marked as Resolved

It was due to technical problem happened in HDFC Bank, they reversed the amount in the same day afternoon. But the transaction history shows "Unpaid" for the particular month(March-2016), I hope it will updated soon. Regards, Karthik N

HDFC Bank customer support has been notified about the posted complaint.

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Comments

Karthik Nagappan

from Delhi, Delhi

Mar 4, 2016

Please find the snap shot of the account statement.

HDFC Bank Customer Care

from Mumbai, Maharashtra

Mar 5, 2016

Verified Support

Dear Customer,

At the outset we sincerely regret the inconvenience caused to you.

We confirm that due to a technical issue the EMI for the month of March, 2016 was recovered twice from your bank account. Kindly note that the amount has been credited back to your account number with HDFC Bank on March 04, 2016.

Once again, we regret the the inconvenience caused to you and thank you for your understanding in this matter.

-Anay
HDFC Bank Customer Assistance