[Resolved] HDFC Bank — third party cash transaction charges by hdfc

Zahid Muzzafar

from Delhi, Delhi

Oct 28, 2017

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi,

I have been charged rs. 177 (Rs. 9.57) debit and 167. 43 negative mentioning the narration for transaction as "3rd party cash txn inc gst 181017-mir[protected]"

The transaction # is mir[protected]
Date 27/10/2017

I had a single cash transaction of rs. 1500 from a third party bank and how can hdfc befool us by levying such huge charges and that too on a salary account. It is totally against rbi policies. No confirmation message was sent when the account was debited. Please help me resolve this issue or i will move to court.

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Nov 30, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2017

HDFC Bank Customer Care's response Dear Customer,

HDFC Bank offers the customer, convenience of anywhere banking in any of our branches along with the extensive ATM network.However to deter indiscriminate deposits and to offer the service in a controlled manner, third party cash transactions are permitted at a nominal charge. Levy of this service charge, as with all other service charges levied by the Bank, is at the sole discretion of the Bank. Third Party cash transactions (deposits and withdrawals), at any branch through teller counters, would be accepted in Savings accounts up-to a limit of Rs. 25, 000 per transaction per day. This service would be offered at a nominal charge of Rs.150 per transaction, plus applicable taxes irrespective of the amount deposited/withdrawn.

-Anay
HDFC Bank Customer Assistance