[Resolved]  HDFC Bank — this is regarding hdfc credit card compliant

Address: 560070

Hi dear hdfc
We have asked one time settlement for hdfc for wife credit card, in the month of jan, since i have to go abroad i have asked them to kindly reply asap to settle it, since reply came 1 day late, i have payed the amount more than requires by rs 500, i have paid 95% of the amount, then the real thing started, your executives tell me that since i have paid more than required amount i have to pay full, since the remaining amount was rs 7, 000/- i asked them is there any discount where i can clear the amount, but none of your executives are not responding even after repeated mails, msgs, whatsapp etc,, now comes the night mare after exactly 24 days your exceutive are calling and threating us to pay rs 12000/-
Now my question how can you charge so much interest in 20 days, why dont you people have minimum courtesy to send the statement no one is bothered to send us statement or even respond to our earlier mail, i have all proofs what we have commuinicated with you exceutivesbut you people are least bothered about customers, all you want is sucking blood from customers not addressing real issues, i want to take to civil court for negligence your huge interests you charge customers.
Was this information helpful?
No (0)
Yes (0)
Mar 31, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Feb 26, 2018
HDFC Bank Customer Care's response
Dear Customer,

We note that you have sought clarification with regard to your spouse credit card account. With reference to your query regarding the settlement request, we sincerely regret our inability to divulge any information regarding the same. In this regard, we request the primary cardholder to provide the Last four digit of your credit card, registered mobile number, and e-mail id, to enable us to do the needful. You may write to us at [protected]@hdfcbank.com and we shall assist you. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32756
    Pending
    0
    Resolved
    18408
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information