HDFC Bank — This was blacklisted & no reasonable explanation was given

HDFC Bank — This was blacklisted & no reasonable explanation was given

V Vinayak.m Oct 20, 2020

Hello Team, I have a FastTAG For my car UP32JY8475 from your bank. This was blacklisted & no reasonable explanation was given & I wasn't even informed about the same by the bank.They say that your balance went negative but as checked in my balance it never went negative. This person gave me a case no that was[protected]. After I noticed my fastag was blacklisted while being on the toll tax in fastag lane. And I raised a request by call on 9-10 Oct and I was informed by the people on call it will be resolved in 48 hr. Was traveling again and was fastag still blacklisted I call them back after 4 days then the team mentioned that it will be resolved in 48 working hours. On the same call I asked to speak to concerned people/team and wss denied saying that the manager or team will call me back. After a 7 days I call them back today hoping that my issue might be resolved till now. Now the person say that he has checked with the manager and it has resolved will be updated. This person gave me another case no that was UI10243077. I am traveling again tomorrow But now the team says it might take 2 more days to resolve this. Please help on the same.Also provide the Escalation matrix for the same. Regards Vinayak Mishra UP32JY8475 Was this information helpful? No (0) Yes (0)
HDFC Bank customer support has been notified about the posted complaint. Oct 20, 2020 Updated by Vinayak.m I have dropped email to concerned team as well but response still from them Oct 21, 2020 Updated by Vinayak.m Still not update from the bank they are putting my call on hold and disconnecting it. They have mentioned multiple time that i will recieve a call back from the concerned team. But it hasn't happened till now. Also they are making fake promises that the issue will be resolved till 30 min, 1 hr, till noon & till evening. Also there is no update about the case to the customer. And I am just told to wait every time I call for an update and new lies are told on every time i call Oct 21, 2020 Updated by Vinayak.m As checked with customer care I have asked 10 time for a call back from the team in 15 days without any response from them Oct 23, 2020 Updated by Vinayak.m Hello Team, , This is in reference to the FASTAG issue.Please find details below: CUSTOMER ID:: [protected]Wallet ID:: [protected]CAR NO:: UP32JY8475 I was given false hopes and the customer service desk in denying escalating the call.Also the CSD team has mentioned multiple times for a call back from the team which is supposed to be handling this issue. This, The Team members mentioned we have forwarded/requested for a call back. I have followed these steps around 15 times but still no resolution on the HDFC part. Also What kind of customer service desk denies to provide escalation matrix. All they say is to drop a mail on fastag.[protected]@insolutionsglobal.com but there is no response on the same as well. Everytime I call I am given a New timeline for 2 Days. Which keeps on increasing every. Please provide escalation matrix for HDFC FASTAG issues Regards Vinayak Mishra
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