HDFC Bank — To redispatch my credit card

ALERT: Dear Customer, your HDFC Bank Credit Card **** was not delivered despite our efforts. Pls call Phonebanking for card redispatch.

This was the message i received. I tried taking help from phone banking number where i couldn't connect with any of their executive.I visited one of the hdfc bank also, they were unaware on what to do next to redispatch my card and their only solution was to call customer care which i was not able to connect.There was so many executives at the time of verification and nobody to help now.

Nobody contacted me at the time of card delivery and no information on why the card is in a situation to redispatch.