HDFC Bank — To reimburse the debit return charges and release hold funds.

Innocent_ishu

Address:

Unit No 4, Suncity Trade Tower, Old Delhi Gurgaon Rd, Sector 22A, Sector 21, Gurugram, Haryana 122001

Dear team I have a salary account with HDFC bank let me explain the whole issue last year i took a personal loan from another finance company and did emi mandate for that loan with HDFC bank i gave permission to my bank for ACH payment for my loan emi but due to some dispute with the finance company regarding my loan I stopped maintaining balance in my account on emi due date and due to that I've been charged Debit return charges by bank and finance company both party, I have beard to much loss for my HDFC account as I've been charged Debit return charges multiple time in a singal month more than 8000 INR have been deducted from my account as debit return charges and still my account balance is showing in minus 7191 and bank has also hold my deposited amount of 7891 INR.
I had dispute with bank executive regarding this issue but it's been more than six months and I haven't received any resulution for my complaint I request you to please look into this matter and give me resulution for the same as I'm going through very hard time due to this pendamic situation I have already lost my job in lockdown and there is no source of money I'm not able to buy grain to feed myself and my family I request you with my both hands attached 🙏🙏🙏 to help me with this as soon as possible.

My name is YUSUF ALI
AC no. [protected]

Regards,
Yusuf Ali

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HDFC Bank customer support has been notified about the posted complaint.

Aug 31, 2020

Updated by Innocent_ishu It's been more than weey since I have reported complaint but still I didn't get a single call or text or mail from HDFC bank this is disgusting I never thought that HDFC Bank service can be so cheap 😓

Verified Support

Aug 31, 2020

HDFC Bank Customer Care's response Dear Customer,

We are looking into your query vide reference number[protected] and will respond to you shortly. Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff for customer service. There may be therefore be some delay in responding to your queries and complaints via PhoneBanking, email support and social media channels. We request your patience and support under these unprecedented circumstances.

-Zubin
HDFC Bank Customer Assistance

Sep 03, 2020

Updated by Innocent_ishu Please look into this matter and help with the same as it's already been 10 days since I have reported complaint I want a response as soon as possible.