[Resolved] HDFC Bank — transaction dispute

aakarshsaxena

Address:

B T Kawade Road, 411036

I have made an online transaction on 21st september 2019 for irctc, the transaction got rejected by bank but the amount got debited from my bank account. As per the norms, it should have been reverted back to my account wihin 3-4 working days but it is still stuck somewhere in dispute. I tried reaching hdfc bank's customer care and visited the local branch ass well but no one is ready to help on priority and asking me to fill the transaction dispute form multiple times. Request to kindly help resolve this issue on priority basis

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Nov 25, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2019

HDFC Bank Customer Care's response Dear Customer.

We can help you with that. Please click on https://bit.ly/2Lzhyn3 to submit the details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Manoj
HDFC Bank Customer Assistance

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Comments

Gopi Reddy Mukkera

from Hyderabad, Telangana

When iam paying vendor through a gateway, transaction was shown cancelled but money was deducted, gateway contact informed the money was not received and asked me to followup with the bank.

Attached the transaction screenshot for your reference.

Please resolve asap