[Resolved] HDFC Bank — transaction failed but amount deducted

[Resolved] HDFC Bank — transaction failed but amount deducted

V vik9u from Roorkee, Uttarakhand Oct 25, 2017

Dear sir/mam. I have paid an amount of Rs. 298/. through HDFC debit card to recharge at Mobikwik on 13/9/2017. The amount was deducted from my account at that time but the transaction was not processed. Mobikwik says that Mobikwik did not get a confirmation from your respective bank for the said transaction Please do your best for return of my amount. My personal details are below. Name _ Vikas Kumar Saini. HDFC Bank account no.-[protected] Was this information helpful? No (0) Yes (0)
Nov 30, 2017 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Oct 30, 2017 HDFC Bank Customer Care's response Dear Customer, We have raised a chargeback vide ref # RDP007589 .We will credit your A/C by 16-Nov-17 (working day) as per regulatory TAT of Rupay (National Payment Corporation of India) / Visa / MasterCard TAT, provided we do not get a representment claim (that is proof of transaction) from the acquiring bank. -Bejoy HDFC Bank Customer Assistance
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