I had made a payment of 14840 for electricity bill on 31st Dec, 2020. The payment is deducted from by account but the transaction is failed and I have no update from the bank whatsoever. I am clueless what had happened to my money and when will I get a refund for the same.
I request you to please look in this matter as I have to pay the bill immediately or they might cut the power.
For ref I have attached the transaction image.
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