[Resolved]  HDFC Bank — transaction failed by payzapp but did not get any refund

I have transferred 10000 rs to other bank account from my wallet on[protected]. Transaction failed but amount deducted from my wallet. Its been a week but didn’t get my money back to my wallet. I tried to email to [protected]@payzapp.in but just got the system generated mail only no human innervation. I tried to call customer care but it is not responding.
Please help me with this asap.

My email id is: aijaz. [protected]@gmail.com
Number is : [protected].
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Sep 23, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Aug 21, 2017
HDFC Bank Customer Care's response
Dear Customer,

As per your query, we wish to inform you that the Wallet to Account transaction of Rs.5, 000.00/- twice initiated on date 03/08/2017 is successful from our end. We would kindly request you to get in touch with the concerned bank for further assistance. Please find below details for your reference

Bank Transaction ID:[protected]
Beneficiary Account number:9130******33938
IFSC Code:UTIB0000297
BENF Bank Acc Name:Aijaz

Bank Transaction ID:[protected]
Beneficiary Account number:9130******33938
IFSC Code:UTIB0000297
BENF Bank Acc Name:Aijaz

In case of any further queries, please feel free to email us at [protected]@payzapp.in or call us on[protected]Toll Free) for more details.

-Bejoy
HDFC Bank Customer Assistance
 
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