[Resolved] HDFC Bank — transaction failed / fraudulent charge

Suganya.palanivel

from Bengaluru, Karnataka

Aug 6, 2017

Address: 560001

Website: shopper stop merchant

A charge of rs.6645.50 on my credit card number has said to be a failed transaction with shopper stop merchant on 30/07/2017 @ 19:32:13
However i have been charged for the same on my credit card.

When i contacted the bank they told that this transaction is successfully completed, however merchant shopper stop says it's failed and they have given the failed transaction receipt..

Please assist.

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Sep 11, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Aug 01, 2017

reena reddy's response Sir pleasegive permission to close my personal loan with acc no 46031753

Thanking you

Regards
Y Catherine

Aug 06, 2017

Updated by Suganya.palanivel Charge of rs.6645.50 on my credit card number has said to be a failed transaction with shopper stop merchant on 30/07/2017 @ 19:32:13
However i have been charged for the same on my credit card.

When i contacted the bank they told that this transaction is successfully completed, however merchant shopper stop says it's failed and they have given the failed transaction receipt..

I contacted hdfc customer service several times, they are utter waste idiotic people. No good response i tried writing to customerservices. [protected]@hdfcbank.com they just gave this refernce number hbl=[protected], but no response, im really frustrated. I may have to file a complaint if i dont get my money.

Worst service by hdfc.

Verified Support

Aug 07, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete concern, card, transaction and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance

Verified Support

Aug 07, 2017

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed and you may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. For any further clarifications, You may write to us at: [protected]@hdfcbank.com and we shall assist you. The reference number for this interaction is [protected].

-Anay
HDFC Bank Customer Assistance

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Comments

reena reddy

from Hyderabad, Telangana

Aug 7, 2017

Sir/madem
Pls close my personal loan
I have taken personal loan four months back with acc no 46031753 but I want to close my personal loan for applying car top up loan so this personal loan is reflecting please kindly close my personal loan so that I can apply for car top up loan

Thanking you
Regards
Y Catherine

Yogesh singh Rajawat

from Nanpara, Uttar Pradesh

Aug 7, 2017

I am a HDFC bank account holder . The bank has auto debited Rs. 318/month- from my Account as for the Atal Pension Yojna without my concern. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount.

Name :- Yogesh singh
Phone:-[protected]

Bhat Money

from Muluppilagadu, Kerala

Aug 7, 2017

Today (31 Jul. 17) 1.16PM received a call from +91- [protected] number and mentioned his name Rahul from HDFC Finance! Asking strange questions like another bank details etc.
Please confirm is this number belonging to HDFC Finance?