HDFC Bank — transaction failed timeout

Address: Gurgaon, Haryana, 122001

My tranasction id:[protected]kh81pt1
Amount failed from payzapp app and amount deducted but not refunded back
My number - [protected] i have done a 5000 transaction on 28th oct 2017, 14:18:02 to transfer to my icici bank account but amount failed and amount has been deducted and my amount was not credit back into my payzapp account.
I given complaint they said it will take 5 working days today is 8 th working still they are not refunding my amount back.
Plz refund my amount back right i need that money its very urgent