[Resolved] HDFC Bank — Transaction failure

Surbhi-a

from Roorkee, Uttarakhand

May 10, 2017

Address: Mumbai City, Maharashtra, 402009

Website: www.complaintboard.in/complaints-reviews/hdfc-netbanking-l35597.html

Sir I was booking a flight via goair on 12th january 2017 and got my transaction failed.
I cross checked with the airlines and they didn't receive the amount.
So I lodge my complained with your bank RCP branch mumbai.
Its been more than four months those people never gave me a satisfying response. I use to visit the bank twice every month and every time they told me that they are waiting for the response from the merchant
Sir today they replied me that transaction was valid .
If it was so they should have told me earlier.

This is not the way to deal with your customer
A private bank will always remain private i think it can never reach the level of a well working bank.
I want my money back or just tell me whether earth aur sky has eaten the money .
Hope you will respond

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Jun 11, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 11, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account details, transaction details and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

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Comments

sakluji12

from Mumbai, Maharashtra

May 10, 2017

Few months back I was working with a company and that company opened my salary account with HDFC bank. Now I left the job and after that bank started sending me message regarding non maintainance and bank is charging me non maintainance charge in negative balance. But as per RBI this is wrong. Pls help me out. I m not gonna pay.