[Resolved]  HDFC Bank — Transaction issues

Address: Panipat, Haryana, 132103

Sir my name is munish gagneja am your very old customer my saving account number is [protected].
Sir i have a made a online transaction on 22nd of may through pay zapp an amount of rupees 14020/- in the favour of tata sky account.
But that amount was not credited in the tata sky account & debited from my saving account & the refrence number of that transaction is[protected] through debit card number
[protected]
22nd of may 2017 at 4:27 pm monday
Transaction i'd is
[protected]pw37uc8
Sir i have written so many times & spoken to mrs poonam goyal who's is my personal banker [protected] but nothing comes out.
I am requesting please help me out from this problem if a amount was debit from my account & not credited the same then should be reverted.
Attached my statement with this
Really appreciate it sir if you can do me this favour