[Resolved] HDFC Bank — Transaction on my debit card not successful but the money has been deducted
R
Rinky Biswas
from Mumbai, Maharashtra
Apr 25, 2017
Address: 400614
Website: www.hdfcbank.com
My debit card was swiped for a transaction at a restaurant amounting to 4000 inr. But it was not successful, and the amount got deducted. Next morning i receive a message from the restaurant stating that the money has been reversed to my account. But it doesnt get reflected in my bank account. Its been 10 days from the incident but nothing is happening. The customer care executives cant give a proper solution to the problem, every time i call they come up with some stupid responses. Really disappointed to see this state of such a popular bank. Deductions happen within a minute but when it comes to reversing this takes an indefinite amount of time.
Was this information helpful?
No (0)
Yes (0)
May 27, 2017
Complaint marked as Resolved
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Apr 26, 2017
HDFC Bank Customer Care's response Dear Customer,
I request you to write to [protected]@hdfcbank.com along with ur complete issue, transaction dtls, card and registered contact dtls with ref ID-TTU2641703 in the subject line. Will check and get back to you.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
Post your Comment