[Resolved]  HDFC Bank — Transaction on my debit card not successful but the money has been deducted

Address: 400614
Website: www.hdfcbank.com

My debit card was swiped for a transaction at a restaurant amounting to 4000 inr. But it was not successful, and the amount got deducted. Next morning i receive a message from the restaurant stating that the money has been reversed to my account. But it doesnt get reflected in my bank account. Its been 10 days from the incident but nothing is happening. The customer care executives cant give a proper solution to the problem, every time i call they come up with some stupid responses. Really disappointed to see this state of such a popular bank. Deductions happen within a minute but when it comes to reversing this takes an indefinite amount of time.
Was this information helpful?
No (0)
Yes (0)
May 27, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Apr 26, 2017
HDFC Bank Customer Care's response
Dear Customer,

I request you to write to [protected]@hdfcbank.com along with ur complete issue, transaction dtls, card and registered contact dtls with ref ID-TTU2641703 in the subject line. Will check and get back to you.

-Bejoy
HDFC Bank Customer Assistance
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32756
    Pending
    0
    Resolved
    18408
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information