HDFC Bank — transaction pending

Address: Hyderabad, Andhra Pradesh, 500071

My phone number - [protected] i have done a 5000/- transaction on 7th november 2017 to my saving axis bank account, money got detected from my payzapp wallet but the amount was not credited to bank account and still not refunded, the customer care is worst they are not responding properly, what kind of services are you providing and please refund my amount back right i need that money its very urgent...