[Resolved] HDFC Bank — Transaction unsuccessful money debited

Aarni Divya Reddy

from Bengaluru, Karnataka

Apr 30, 2017

Address: 560045

Website: plumgoodness.com

I did an online transaction on 3rd march for rs.722.50. The transaction was unsuccessful so i did another transaction immediately which was successful but money is debited twice. My account number is [protected]. I raised a complaint in the month of march and i got a message saying the complaint is pending for investigation with merchant, however if i try checking the status for that complaint reference id 1279658, it says it is invalid. Pleases speed up the process, it's already been two months.

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Jun 3, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 03, 2017

HDFC Bank Customer Care's response Dear Customer,

We have raised a Chargeback Dispute vide COMPLAINT ID: 1279658 and Reference number: VPI084692. We will credit your account by 19-May-17 as per Visa/MasterCard/Rupay TAT, provided we do not get a representment claim (that is proof of transaction) from the acquiring bank.

-Bejoy
HDFC Bank Customer Assistance