HDFC Bank — Un profession and rude behavior of Executive from Collections department

Address: HDFC HYDERABAD

I am a Privilege Customer (Account Holder) of HDFC Bank since 7 years and I have made transactions for more than 50Lakhs so far. I have a Personal loan[protected]running and for which I have Paid 20 EMI's so far without any delay or bounces or defaults. As because of the Covid19 crisis, this month I have delayed the payment and on inquiry by the collection department after 15th Oct, I had given assurance that I would be doing it in a week by Saturday as my funds from 3rd parties were delayed due to Hyderabad Floods and also there were 2 days holiday declared at Hyderabad. One of the Executive named "Shirisha" called me on Friday and asked about the payment. I told that as I have promised and assured, I would be doing it in this week, by Saturday. She said that Saturday is a Bank holiday and started using Threatening tone with warnings and said that under any circumstances, I have to clear it by the end of the day (Friday). I was speaking to her very politely without loosing my temper and also told her that this is not a professional way of communicating or convincing. But she was raising her voice and was behaving like a hooligan. I finally told her that I am not in a mood to argue as I was Covid19 infected and was in Quarantine.

Finally, I would like to say that I had a very bitter and Bad experience with HDFC. Even in these challenging situations, it has become very inhuman without even an iota of sympathy and humanness. They haven't even provided any privileges or facilitated the so called Privileged customers. I also have Credit Card outstanding's which were heavily Charged with Bulk amount of interest and never gave any option to either Convert it into EMI or any other way to easy or facilitate the customer situation due to Covid.

ON THE WHOLE, THIS IS A VERY BAD EXPERIENCE I HAVE AND WOULD NOT REFER ANYONE TO BANK WITH HDFC. THEY EXECUTIVES DO NOT FOLLOW ANY ETTIQUTES AND DOES NOT HAVE ANY SENSE OF PROFESSIONALISM. THEY EVEN DO NOT CARE IN MAINTAINING THE RELATIONSHIP WITH THE CUSTOMERS.